Warranty Policy
Moxa products are warranted to be free from manufacturing defects in materials and workmanship starting from the date of delivery. The actual warranty period of the product(s) depends on the product category.
Warranty Periods
| Products Category | Warranty Period |
Embedded Box Computers |
5 Years |
Ethernet I/O Products |
2 Years |
Industrial Ethernet Switches |
5 Years |
Media Converters |
5 Years |
Serial to Ethernet Products |
5 Years |
USB to Serial Hubs |
5 Years |
Video over IP Servers |
5 Years |
Wireless Ethernet Products |
5 Years |
| Accessories | Warranty Period |
DIN-Rail Power Supply |
3 Years |
Power Adaptor |
1 Year |
Fiber Patch Cord, SC to ST Duplex Adaptor |
1 Year |
Serial Connection Box |
5 Years |
Serial Connection Cable |
5 Years |
Product warranties remain valid provided the product was properly installed and used. Defects, malfunctions, or failures of the warranted product caused by damage resulting from acts of God (such as floods, fire, etc.), environmental and atmospheric disturbances, other external forces such as power line disturbances, host computer malfunction, plugging the board in under power, or incorrect cabling, and damage caused by misuse, abuse, and unauthorized alteration or repair, are not warranted. A product will not be warranted in the following situations:
- The product has been found to be defective after the warranty period has expired.
- The product has been subjected to misuse, abuse, or unauthorized repair, whether by accident or other cause. Such conditions will be determined by Moxa at its sole and unfettered discretion.
- The product is an accessory not carrying the Moxa brand name. In this case, warranties are limited to the warranty provided by the original manufacturer of the accessory. Examples of such products and accessories are power adaptors, cables, etc.
- The product has been updated, reworked, or improperly tested by the customer, or by a third party at the request of the customer.
- The product is damaged beyond repair due to natural disasters, such as by lightning, flood, earthquake, etc.
- The product in question is either software, or an expendable item, such as a fuse, battery, etc.
This warranty is limited to the repair and/or replacement, at Moxa's sole discretion, of the defective product during its warranty period. Moxa will replace any product found to be defective within the first three months of purchase provided said product was properly installed and used. The customer must obtain a Return Merchandise Authorization (RMA) number prior to returning the defective product to Moxa for service.
The customer agrees to insure the product or assume the risk of loss or damage during transit, to prepay shipping charges, and to use the original shipping container or equivalent. Customers may either seek assistance from the original dealer, or from the closest Moxa Service Office. Repaired or replaced products are warranted for ninety (90) days from the date of repair or replacement, or for the remainder of the original product's warranty period, whichever is longer.
Customers have the option to extend up to 5 years the warranty of certain product categories originally not warranted for 5 years. Such products may have a shorter chipset life cycle, or some parts may have a limited warranty from the original supplier of the parts. Please contact Moxa's sales department if you would like to extend the warranty of a Moxa product.
Limitation of Liability
The provisions of the warranty are in lieu of any other warranty, whether expressed or implied, written or oral. Moxa's liability arising out of the manufacture, sale, or supplying of the product and its use, whether based on warranty, contract, negligence, product liability, or otherwise, shall not exceed the original cost of the product. In no event shall Moxa be liable for unintended or consequential damages, including, but not limited to,Ăloss of profits or use damages arising out of the manufacture, sale, or supplying of the product.
